Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTASEW002 Mapping and Delivery Guide
Assess and support the social and emotional wellbeing of clients

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency HLTASEW002 - Assess and support the social and emotional wellbeing of clients
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Obtain client history and information about social and emotional wellbeing.
  • Build trust and rapport with client by showing sensitivity and empathy during all interactions.
  • Explain organisational requirements for maintaining confidentiality of information and permission for disclosure.
  • Obtain and document client and family social history and discuss specific problems using culturally appropriate and safe communication.
  • Utilise relevant assessment tools designed to evaluate emotional wellbeing.
  • Seek information about critical incidents with sensitivity and respect for the physical, emotional and cultural safety and security of those affected.
  • Respond to disclosures of past or current trauma or abuse using principles of trauma informed care.
  • Observe client verbal and non-verbal behaviour to identify any indicators of emotional distress, trauma, abuse and mental illness.
  • Encourage clients, as relevant, to discuss patterns of use of alcohol and other drugs and recognise signs that indicate dependence.
       
Element: Evaluate information and consult on outcomes.
  • Evaluate information provided by client and client’s verbal and non-verbal behaviours.
  • Assess responses to questions and assessment tools that indicate emotional distress and underlying causes.
  • Consider the impacts of disclosed and indicated trauma and abuse on the client.
  • Recognise signs and symptoms of mental illness and refer to multidisciplinary team members for further action.
  • Participate in discussions with multidisciplinary team to assess the significance of the presenting social and emotional problem/s and the complexity of underlying cause/s.
       
Element: Respond to issues of serious concern.
  • Identify clients who are at risk of self-harm, suicide and violence.
  • Respond promptly and supportively to facilitate referrals for crisis intervention according to client needs and preferences.
  • Recognise situations requiring mandatory reports and complete according to procedural and legal requirements and within scope of own responsibility.
       
Element: Discuss assessment outcomes and assist client with self-management approaches.
  • Provide clear and accurate information about assessment outcomes in culturally safe ways and encourage client questions.
  • Support and encourage client to express their needs, preferences and choices for emotional care.
  • Assist clients to actively participate in the planning of their care.
       
Element: Provide resources and information about support services.
  • Provide culturally appropriate consumer based education resources about managing social and emotional wellbeing to clients.
  • Inform clients about available support services and facilitate access according to client needs and preferences.
  • Advise clients about available therapeutic services, how these can be accessed and facilitate referrals.
       
Element: Support client to cope with social and emotional wellbeing problems.
  • Communicate consistently in culturally appropriate and safe ways.
  • Identify and promote the use of client’s own support networks in managing and improving their wellbeing.
  • Support the complementary role of traditional healers in maintaining and healing social and emotional wellbeing.
  • Explain to the client the importance of self-monitoring emotional responses and using self-care practices.
  • Advise on basic stress management techniques and other activities that enhance emotional wellbeing.
  • Explain to client importance of regular reassessments in the management of their social and emotional wellbeing.
       
Element: Complete documentation and provide follow-up support.
  • Update client records to include details of assessment results, services, information and referrals provided to client according to organisational procedures.
  • Plan and provide continuity of support in consultation with client and multidisciplinary team.
  • Organise follow up support for clients using organisational client information systems and follow-up procedures.
  • Identify risks to self that arise from work involving the social and emotional wellbeing of others.
  • Recognise, evaluate and monitor own feelings and responses to client distress.
  • Use techniques to manage own stress and identify need for social and emotional support, formal debriefing and supervision.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Build trust and rapport with client by showing sensitivity and empathy during all interactions. 
Explain organisational requirements for maintaining confidentiality of information and permission for disclosure. 
Obtain and document client and family social history and discuss specific problems using culturally appropriate and safe communication. 
Utilise relevant assessment tools designed to evaluate emotional wellbeing. 
Seek information about critical incidents with sensitivity and respect for the physical, emotional and cultural safety and security of those affected. 
Respond to disclosures of past or current trauma or abuse using principles of trauma informed care. 
Observe client verbal and non-verbal behaviour to identify any indicators of emotional distress, trauma, abuse and mental illness. 
Encourage clients, as relevant, to discuss patterns of use of alcohol and other drugs and recognise signs that indicate dependence. 
Evaluate information provided by client and client’s verbal and non-verbal behaviours. 
Assess responses to questions and assessment tools that indicate emotional distress and underlying causes. 
Consider the impacts of disclosed and indicated trauma and abuse on the client. 
Recognise signs and symptoms of mental illness and refer to multidisciplinary team members for further action. 
Participate in discussions with multidisciplinary team to assess the significance of the presenting social and emotional problem/s and the complexity of underlying cause/s. 
Identify clients who are at risk of self-harm, suicide and violence. 
Respond promptly and supportively to facilitate referrals for crisis intervention according to client needs and preferences. 
Recognise situations requiring mandatory reports and complete according to procedural and legal requirements and within scope of own responsibility. 
Provide clear and accurate information about assessment outcomes in culturally safe ways and encourage client questions. 
Support and encourage client to express their needs, preferences and choices for emotional care. 
Assist clients to actively participate in the planning of their care. 
Provide culturally appropriate consumer based education resources about managing social and emotional wellbeing to clients. 
Inform clients about available support services and facilitate access according to client needs and preferences. 
Advise clients about available therapeutic services, how these can be accessed and facilitate referrals. 
Communicate consistently in culturally appropriate and safe ways. 
Identify and promote the use of client’s own support networks in managing and improving their wellbeing. 
Support the complementary role of traditional healers in maintaining and healing social and emotional wellbeing. 
Explain to the client the importance of self-monitoring emotional responses and using self-care practices. 
Advise on basic stress management techniques and other activities that enhance emotional wellbeing. 
Explain to client importance of regular reassessments in the management of their social and emotional wellbeing. 
Update client records to include details of assessment results, services, information and referrals provided to client according to organisational procedures. 
Plan and provide continuity of support in consultation with client and multidisciplinary team. 
Organise follow up support for clients using organisational client information systems and follow-up procedures. 
Identify risks to self that arise from work involving the social and emotional wellbeing of others. 
Recognise, evaluate and monitor own feelings and responses to client distress. 
Use techniques to manage own stress and identify need for social and emotional support, formal debriefing and supervision. 

Forms

Assessment Cover Sheet

HLTASEW002 - Assess and support the social and emotional wellbeing of clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTASEW002 - Assess and support the social and emotional wellbeing of clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: